The Rudner Law Offices is proud to continue its series of no-cost educational audioconferences exclusively for hotel, resort and conference center salespeople.
DETAILS:
Confidentiality Clauses, Force Majeure and other Clauses that can go Wrong
March 18, 3:00 pm CST
Discussion: “On March 3, 2010, a confidential Republican party fundraising presentation was obtained by Politico.com, and the revelation of its contents proved to be highly embarrassing for the Republican National Committee. The 72-page document was obtained by a Democrat, “who said a hard copy had been left in the hotel” which was hosting the $2,500-a-head retreat. The story can be found at
http://www.politico.com/news/stories/0310/33866.html#ixzz0iHMkuYLD . What would have happened if the contract for the meeting had contained the type of condidentiality clause common in many addenda, and the event had occurred at your hotel?
On June 10, 2005, the New York Times reported that Johnson & Johnson negotiated with the FDA to keep a lucrative drug on the market and to weaken potential warnings, even amid growing reports of deaths and heart problems by patients taking the drug. The story is at http://money.cnn.com/2005/06/10/news/fortune500/jnj_propulsid/ . On that report, J&J stock dropped 25 cents, which (when multiplied by the 5,248,400 shares in the company) represent a loss in value of $1,312,100. The New York Times obtained the documents, which had been filed under seal with a court – which means no one was to see them. What if the documents had been obtained by the New York Times during a meeting at your hotel? Would you be prepared to pay a damage claim of $1,312,000 based on a violation of the confidentiality clause?
On February 11, 2010, the Governor of the State of Nevada issued an order which purports to bar travel by state employees. It ordered all departments to “eliminate all travel that is not related to the core mission of performing the job, health, life and safety of the employee or the public.” This order is similar to others issued by other governors. If a Nevada state agency is meeting at your hotel, is that a government regulation covered by a force majeure clause?
During this seminar, we will address Confidentiality and Force Majeure Issues and other commonly requested clauses which often go dangerously wrong. ”
TO REGISTER FOR THE SEMINAR:
Please send an email to rudner@hotellawyers.com no later than 24 hours prior to the seminar. Identify the name and email address of each person who will join in on the call (salespeople at the same location must listen together by speaker phone), and the property at which each participant is currently employed. If you have a question which you want to have anonymously addressed during the seminar on ANY subject regarding group sales contracts, please submit that question at the time of your registration.
The day before the seminar you will be sent an email which will provide the toll-free telephone number for you to call in on to join the seminar, as well as a required code number you will need to join the seminar
There is no charge for participation in the audioconference.
The WIA does not endorse Rudner Law Offices nor any of their seminars, materials, or information, and will not be held accountable for any such representations. The information above is simply provided as a courtesy to our members.
Online Reviews: To Respond or Not Respond?
March 18, 2010Back in July of 2009 we did a post called “Good Tips for Bad Reviews“. One of our most popular topics, we still often take inquiries from members suddenly facing negative guest reviews online. We already know that, no matter how hard we try, we can’t please all the people all the time & bad days happen…
So, here’s my question:
Do you have a strategy for handling guest feedback in person, over the phone, or in writing to your establishment AND do you have a plan for dealing with these same type of comments when made online?
If you answered no, why not?
Conversations about your place are happening, whether you’re part of them or not. So, in the spirit of encouraging you to be an active participant in those discussions, we’ve pulled together three more articles worth checking out:
Finally, this article was originally included in our first post, but I wanted to highlight it one more time because it details a PROACTIVE approach to online guest feedback: Beating negative hotel reviews: An action plan for proactive reputation management.
It’s your turn for feedback – let us have it in the comments section below!
Posted in Marketing & Social Media | Tagged customer comments, guest feedback, online reviews, TripAdvisor, Yelp | 1 Comment »